Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.

To bring the company to the level we want it to be, Lotus is recruiting for a Field Service Engineer to join the Lotus Asia-Pacific / Middle East Regional Team.

Summary:
This role will be responsible for Japan / South Korea / Taiwan on a permanent basis. Reporting to the Head of After Sales, the Field Service Engineer is responsible for providing technical support, either remotely or hands on, to end user customers via our authorized dealer network.

This role will be responsible for providing technician support and mentoring, mechanical and electrical fault diagnosis and final rectification. To provide on-field support for any Lotus product related matters including Warranty, Customer Services, Quality, new model launches, service and recall campaigns and promotional events.

What you'll do:

• Provide a high level of technical support to the dealer network, through diagnosis, fault finding and final rectification for both petrol engine and electric cars

• Resolve all product related issues including chassis, suspension, body, paint, trim, powertrain, electrical, engine management diagnostics etc on both ICE, PHEV and BEV vehicles, escalating any quality issues

• Respond to technical requests from authorized repairers in a timely manner to resolve customer needs, either remotely or in person when needed

• Creation of processes and guidelines to optimize technical inquiries and to increase the self-solution rate at the dealers

• Mentor technicians and provide training academy support

• Support Customer Services and Warranty in the resolution of customer issues within the network

• To keep pace with the latest technical developments in the automotive industry & all Lotus product information in an up-to-date and orderly manner

• To ensure that all work and authorised repairer visit reports are kept fully up to date and forwarded to the relevant people in a timely manner

• Assist with the Over-The-Air software rollout to the end-customers and its relevant issues along the software delivery process

• Any other tasks assigned by the management, include but not limited to:

• Assist with resolving customer complaints in a timely manner

• Assist with business communications to importer/retailers

• Assist with vehicle / parts / aftersales homologation as and when required

What you'll bring:

Essential:

• Degree / Diploma level in an engineering discipline (Mechanical, automotive or similar) is an advantage

• High automotive technical qualification (Diagnostic / Master technician preferred)

• High Voltage Expert (IMI qualification level 3 or equivalent)

• Extensive whole vehicle diagnostic knowledge, High Voltage System and EVs

• Work experience in a car dealership/workshop, OEM experience (manufacturer, NSC, regional office) is an advantage

• At least 7-10 years of proven experience in the automotive industry in technical areas, retail and/or regional office

• Understanding of the entire after-sales process in a workshop from customer reception to workshop processes and parts supply

• Knowledge of warranty processes and body work would be an advantage

• Good communication skills are essential, specifically the ability to communicate detailed instructions with technical and non-technical staff from different markets

• Ability to speak and write native Japanese and conservational English at a technical level

• A customer centric approach to every aspect of aftersales operations

• Consistently deliver on promises and commitments

• Willing to engage directly with end user customs in sometimes challenging and sensitive situations

• Accurate and concise report writing and proficient use of Excel/Word/PowerPoint

• Must be prepared to travel at short notice (Travel requirement: 25% - 50%)

• Must hold a full, clean driving licence

• Role will be based in Japan

Desirable:

• Knowledge of common automotive materials, their properties, and manufacturing processes and techniques

• Able to speak other languages especially Mandarin is a plus

About Lotus:

Lotus Cars is based in Hethel, Norfolk, UK, and is the global headquarter for sports car and hypercar manufacturing operations, the Lotus Advanced Performance Centre and the iconic 2.2-mile test track.

Lotus builds world-class high-performance cars, born out of legendary success on the racetrack including 13 FIA Formula 1 world titles and many other championship honours. In July 2021 Lotus unveiled the all-new Lotus Emira, its last petrol-powered sports car and best-of-breed, and in July 2019 it launched the Evija, the world’s first all-electric British hypercar.

The latest new model from Lotus is the Eletre / Emeya. It has the soul of a sports car and the usability of an SUV. It is pure electric and represents a clear vision of the future ambition of the company.

The ongoing transformation of Lotus, from a UK sports car company to a global performance car business and brand, is laid out in the company’s Vision80 strategy. It states what Lotus will be in 2028 when we celebrate our 80th anniversary. We welcome talented, creative and motivated people to join us on our journey.

We offer you all the advantages of working for a prestigious high-tech automotive company. You will find a purpose-built facility; with all the tools and equipment you need to do an outstanding job. You will benefit from our fast-paced learning environment and our track record in designing and manufacturing thoroughbred sports cars over the last seven decades.

We reserve the right to close this role early if a high volume of applicants is received.